Terms of Use

Terms of Use

Effective Date: October 23, 2025

Welcome to Timber Build, Inc. (“Timber Build,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our websites, including TimberBuild.com, subpages, and any related services (collectively, the “Site”). By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site.

1) About Timber Build

We design and manufacture architectural timber products and also resell select third-party products and hardware. Product availability, specifications, and pricing may change without notice.

2) Changes to These Terms

We may update these Terms at any time. The “Effective Date” above shows when the Terms were last revised. Material changes will apply prospectively. Your continued use of the Site after changes means you accept the updated Terms. An archive of prior versions is available on our TB Policy Archive page.

3) Eligibility & Account

You must be at least 18 to use the Site. If you create an account, you are responsible for keeping credentials confidential and for all activities that occur under your account. Tell us right away if you suspect unauthorized use.

4) Orders, Pricing & Availability

  • Offer & Acceptance. Orders placed on the Site are offers to buy; we may accept or reject at our sole discretion.
  • Pricing & Errors. We take care to display accurate prices and information. If we discover an error (price, description, availability), we may cancel or correct the order. If you have been charged, we will refund the incorrect amount as applicable.
  • Taxes. You are responsible for applicable sales/use taxes unless we have a valid exemption certificate on file.
  • Shipping. Shipping terms, risk of loss, and related fees are shown at checkout and in your order confirmation.

5) Custom Work & Third-Party Products

  • Custom Orders. Custom pieces are made to order and, once production begins, are non-cancelable and non-returnable as described in our Return Policy.
  • Third-Party Products. Some products are manufactured by other companies. We do not control third-party manufacturing and disclaim responsibility for third-party warranties, recalls, or compatibility issues except as required by law.
  • Installation & Safety. You are responsible for proper installation, code compliance, and safe use. Always consult qualified professionals (e.g., licensed contractors or engineers) when necessary.

6) Returns, Refunds & Store Credits

Returns are governed by our Return Policy. For transparency and legal clarity, older versions are maintained in our TB Policy Archive.

7) Intellectual Property

The Site, its design, product photography, drawings, manuals, text, graphics, logos, icons, and other content are owned by Timber Build or our licensors and are protected by U.S. and international copyright, trademark, and other laws. You may not copy, modify, distribute, display, or create derivative works except as expressly permitted in these Terms.

8) User Content (Reviews, Photos, Submissions)

If you submit reviews, photos, or other content (“User Content”), you grant Timber Build a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, display, distribute, edit for formatting, and create derivative works for marketing, on the Site, social media, ads, and other media. You represent you have necessary rights, and that your User Content is accurate, lawful, and non-infringing.

9) Prohibited Conduct

  • Violating laws or regulations;
  • Infringing others’ rights, including IP rights;
  • Posting unlawful, deceptive, defamatory, obscene, or harmful content;
  • Attempting to interfere with or disrupt the Site (e.g., scraping, mining, bots) beyond permitted functionality;
  • Bypassing security features or imposing unreasonable load on our infrastructure.

10) Third-Party Links & Tools

The Site may link to third-party sites or provide tools (e.g., payment processors, CAD/SKP download hosts). We are not responsible for third-party content or practices. Your use of third-party sites/tools is at your own risk and subject to their terms.

11) DMCA Notice

If you believe content on the Site infringes your copyright, send a DMCA notice to:
DMCA Agent: Legal Department, Timber Build, Inc.
Address: 125 Business Dr SW, Lilburn, GA 30047, USA
Email: legal@timberbuild.com

Include: (a) your signature; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material and its location; (d) your contact information; (e) a statement of good-faith belief; and (f) a statement that your notice is accurate and you are authorized to act.

12) Disclaimers

AS IS. EXCEPT AS EXPRESSLY STATED, THE SITE, CONTENT, AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Natural wood variations in color, grain, and texture are normal and not defects.

13) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TIMBER BUILD WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA), EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SITE OR PRODUCTS WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT OR, IF THE CLAIM RELATES TO SITE ACCESS ONLY, $100.

14) Indemnification

You agree to defend, indemnify, and hold harmless Timber Build and our officers, directors, employees, and agents from claims arising from your use of the Site, your User Content, your breach of these Terms, or your violation of any law or third-party right.

15) Dispute Resolution; Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules. Except for claims filed in small-claims court, any dispute arising out of or relating to these Terms or the Site will be resolved by binding arbitration on an individual basis in Gwinnett County, Georgia, under the rules of the American Arbitration Association. CLASS ACTION WAIVER: You and Timber Build agree that claims may be brought only in your or our individual capacities, not as a plaintiff or class member in any class or representative proceeding.

16) Termination

We may suspend or terminate access to the Site at any time, with or without notice, for any reason. Sections that by their nature should survive (e.g., IP, disclaimers, liability limits) will survive termination.

17) Electronic Communications; SMS

When you use the Site or email us, you consent to receive communications from us electronically. If you opt in to SMS messages, you agree to receive texts related to your order, delivery, or support. Message/data rates may apply; you can opt out as described in the message.

18) Export & Sanctions

You will not use the Site or purchase products in violation of U.S. export control or economic sanctions laws.

19) Entire Agreement

These Terms and any policies referenced (e.g., Return Policy and Privacy Policy) constitute the entire agreement between you and Timber Build regarding the Site and supersede prior agreements relating to the Site.

20) Contact

Timber Build, Inc.
125 Business Dr SW, Lilburn, GA 30047, USA
Phone: (770) 406-6646
Email: support@timberbuild.com

Last updated: October 23, 2025