Effective Date: October 23, 2025

At Timber Build, we strive to ensure customer satisfaction with every order. If the product you receive isn’t what you expected, you may return it for a refund or store credit within 60 days of delivery — no questions asked.

After 60 days from the date of delivery, all sales are final and non-returnable.

All orders placed on or after October 23, 2025 are subject to these updated terms. Orders placed prior to October 23, 2025 remain governed by our previous Return Policy, which allowed returns within 30 days of delivery.

Exceptions to Returns

Certain items are non-refundable once production begins or due to their custom nature:

Custom Orders

• Production Started: Custom orders are non-refundable once production has begun.
• Production Not Started: If shop drawings have been completed and special-order materials secured, but production has not yet started, a refund may be issued minus the cost of drawing work and a 20% restocking fee for materials.

Special Discounts & Volume Orders

Orders placed under special pricing, promotions, or bulk/volume terms are non-refundable once production has begun.

Specific Product Options

Wooden Knee Braces, Wooden Corbels, and Rafter Tails with a 1½" or 2½" thickness and either a Smooth or Rough Finish are non-refundable due to their made-to-order nature.

Shipping Fees

Shipping fees are non-refundable once a product has been shipped. If a shipment is refused or returned due to an incorrect address or lack of acceptance, the original and return shipping costs will be deducted from any eligible refund.

Conditions for Return

• Items must be in their original condition, uninstalled, and in their original packaging (when possible).
• Products must be securely packaged to prevent damage during return shipping.
• Timber Build is not liable for any damage that occurs during return shipping. We recommend using a trackable and insured shipping method.
• All returns are subject to inspection before a refund or credit is issued. Items showing signs of use, alteration, or installation will not qualify for return.

Refunds & Credits

Once your return is received and inspected, you will be notified of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment or issued as store credit within 5–10 business days.

If your item is returned outside of the 60-day window or fails inspection, it may be shipped back at your expense.

How to Start a Return

1. Contact Customer Service at (770) 406-6646 (Monday–Friday, 8:00 AM – 5:00 PM EST) or via our Contact Form.
2. You will receive an email with an RMA Number and return instructions within 1–2 business days.
3. Follow the provided instructions carefully to complete your return. Unauthorized returns without an RMA Number may not be accepted.

Important Notes

• All products are subject to natural wood variations in color, grain, and texture. These variations are not considered defects and are not grounds for return.
• Custom dimensions, finishes, or other made-to-order modifications fall under Custom Order terms above.
• This Return Policy does not affect your statutory rights under applicable consumer protection laws.

Last updated on October 23, 2025 – Revised Return Policy (60-Day Window)

Effective Period: January 1, 2024 – October 22, 2025

At Timber Build, we strive to ensure customer satisfaction. If the product you receive isn’t what you expected, you may return it for a refund within 30 days of delivery—no questions asked.

However, after 30 days, all sales are final and non-returnable.

Exceptions to Returns

Certain items are non-refundable once production begins or due to their custom nature:

Custom Orders

• Production Started: Custom orders are non-refundable once production has begun.
• Production Not Started: If shop drawings have been completed and special-order materials have been secured, but production has not started, you may receive a refund minus the cost of drawing work and a 20% restocking fee for materials.

Special Discounts & Volume Orders

These are non-refundable once production has begun.

Specific Product Options

Wooden Knee Braces, Wooden Corbels, and Rafter Tails with a 1 1/2" or 2 1/2" thickness and either a Smooth or Rough Finish are non-refundable.

Shipping Fees

Shipping fees are non-refundable once the product has been shipped.

Conditions for Return

• Items must be in their original condition, uninstalled, and in their original packaging (when possible).
• Products must be securely packaged to prevent damage during return shipping.

Timber Build is not liable for any damage that occurs during return shipping.

Refunds & Credits

Customers may choose to receive a refund or store credit for returned items, subject to the terms above.

How to Start a Return

1. Contact Customer Service at (770) 406-6646 (Monday–Friday, 8:00 AM – 5:00 PM EST).
2. You will receive an email with an RMA Number and return instructions.
3. Follow the provided instructions to complete your return.

Archived on October 23, 2025 – Replaced by 60-Day Return Policy

Terms of Use

Effective Date: October 23, 2025

Welcome to Timber Build, Inc. (“Timber Build,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our websites, including TimberBuild.com, subpages, and any related services (collectively, the “Site”). By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site.

1) About Timber Build

We design and manufacture architectural timber products and also resell select third-party products and hardware. Product availability, specifications, and pricing may change without notice.

2) Changes to These Terms

We may update these Terms at any time. The “Effective Date” above shows when the Terms were last revised. Material changes will apply prospectively. Your continued use of the Site after changes means you accept the updated Terms. An archive of prior versions is available on our TB Policy Archive page.

3) Eligibility & Account

You must be at least 18 to use the Site. If you create an account, you are responsible for keeping credentials confidential and for all activities that occur under your account. Tell us right away if you suspect unauthorized use.

4) Orders, Pricing & Availability

• Offer & Acceptance. Orders placed on the Site are offers to buy; we may accept or reject at our sole discretion.
• Pricing & Errors. We take care to display accurate prices and information. If we discover an error (price, description, availability), we may cancel or correct the order. If you have been charged, we will refund the incorrect amount as applicable.
• Taxes. You are responsible for applicable sales/use taxes unless we have a valid exemption certificate on file.
• Shipping. Shipping terms, risk of loss, and related fees are shown at checkout and in your order confirmation.

5) Custom Work & Third-Party Products

• Custom Orders. Custom pieces are made to order and, once production begins, are non-cancelable and non-returnable as described in our Return Policy.
• Third-Party Products. Some products are manufactured by other companies. We do not control third-party manufacturing and disclaim responsibility for third-party warranties, recalls, or compatibility issues except as required by law.
• Installation & Safety. You are responsible for proper installation, code compliance, and safe use. Always consult qualified professionals (e.g., licensed contractors or engineers) when necessary.

6) Returns, Refunds & Store Credits

Returns are governed by our Return Policy. For transparency and legal clarity, older versions are maintained in our TB Policy Archive.

7) Intellectual Property

The Site, its design, product photography, drawings, manuals, text, graphics, logos, icons, and other content are owned by Timber Build or our licensors and are protected by U.S. and international copyright, trademark, and other laws. You may not copy, modify, distribute, display, or create derivative works except as expressly permitted in these Terms.

8) User Content (Reviews, Photos, Submissions)

If you submit reviews, photos, or other content (“User Content”), you grant Timber Build a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, display, distribute, edit for formatting, and create derivative works for marketing, on the Site, social media, ads, and other media. You represent you have necessary rights, and that your User Content is accurate, lawful, and non-infringing.

9) Prohibited Conduct

• Violating laws or regulations;
• Infringing others’ rights, including IP rights;
• Posting unlawful, deceptive, defamatory, obscene, or harmful content;
• Attempting to interfere with or disrupt the Site (e.g., scraping, mining, bots) beyond permitted functionality;
• Bypassing security features or imposing unreasonable load on our infrastructure.

10) Third-Party Links & Tools

The Site may link to third-party sites or provide tools (e.g., payment processors, CAD/SKP download hosts). We are not responsible for third-party content or practices. Your use of third-party sites/tools is at your own risk and subject to their terms.

11) DMCA Notice

If you believe content on the Site infringes your copyright, send a DMCA notice to:
DMCA Agent: Legal Department, Timber Build, Inc.
Address: 125 Business Dr SW, Lilburn, GA 30047, USA
Email: legal@timberbuild.com

Include: (a) your signature; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material and its location; (d) your contact information; (e) a statement of good-faith belief; and (f) a statement that your notice is accurate and you are authorized to act.

12) Disclaimers

AS IS. EXCEPT AS EXPRESSLY STATED, THE SITE, CONTENT, AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Natural wood variations in color, grain, and texture are normal and not defects.

13) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TIMBER BUILD WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA), EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SITE OR PRODUCTS WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT OR, IF THE CLAIM RELATES TO SITE ACCESS ONLY, $100.

14) Indemnification

You agree to defend, indemnify, and hold harmless Timber Build and our officers, directors, employees, and agents from claims arising from your use of the Site, your User Content, your breach of these Terms, or your violation of any law or third-party right.

15) Dispute Resolution; Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules. Except for claims filed in small-claims court, any dispute arising out of or relating to these Terms or the Site will be resolved by binding arbitration on an individual basis in Gwinnett County, Georgia, under the rules of the American Arbitration Association. CLASS ACTION WAIVER: You and Timber Build agree that claims may be brought only in your or our individual capacities, not as a plaintiff or class member in any class or representative proceeding.

16) Termination

We may suspend or terminate access to the Site at any time, with or without notice, for any reason. Sections that by their nature should survive (e.g., IP, disclaimers, liability limits) will survive termination.

17) Electronic Communications; SMS

When you use the Site or email us, you consent to receive communications from us electronically. If you opt in to SMS messages, you agree to receive texts related to your order, delivery, or support. Message/data rates may apply; you can opt out as described in the message.

18) Export & Sanctions

You will not use the Site or purchase products in violation of U.S. export control or economic sanctions laws.

19) Entire Agreement

These Terms and any policies referenced (e.g., Return Policy and Privacy Policy) constitute the entire agreement between you and Timber Build regarding the Site and supersede prior agreements relating to the Site.

20) Contact

Timber Build, Inc.
125 Business Dr SW, Lilburn, GA 30047, USA
Phone: (770) 406-6646
Email: support@timberbuild.com

Last updated: October 23, 2025

Privacy Policy

Effective Date: October 23, 2025

Timber Build, Inc. (“Timber Build,” “we,” “us”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit TimberBuild.com, place orders, contact us, or interact with our services (the “Services”).

1) Information We Collect

• Identifiers & Contact Data: name, company, shipping/billing addresses, phone number, email.
• Commercial Information: products viewed/purchased, order history, preferences, quotes, RMA details.
• Payment Information: processed by third-party processors (we do not store full card numbers).
• Internet/Device Data: IP address, device/browser type, pages viewed, referring/exit pages, timestamps, approximate location, cookie IDs.
• Communications: emails, forms, support chats, phone logs, SMS (if opted-in).
• User Content: reviews, photos, contest submissions.
• Inferences: preferences or interests derived from other data.

2) Sources of Information

We collect information directly from you, from your devices via cookies and similar technologies, from service providers (e.g., analytics, payment, shipping), marketing partners, publicly available sources, and—if applicable—business customers who order on your behalf.

3) How We Use Information

• Process and fulfill orders, deliveries, returns, and warranties;
• Provide customer service and technical support;
• Operate, secure, and improve the Site and Services;
• Personalize your experience and our communications;
• Conduct analytics, debugging, and service improvement;
• Marketing and advertising (including retargeting) consistent with your choices;
• Detect, prevent, and respond to fraud, abuse, legal requests, and policy violations;
• Comply with law and enforce our Terms of Use.

4) Cookies & Similar Technologies

We use cookies, pixels, and SDKs to remember preferences, keep you signed in, analyze traffic, and measure marketing. You can adjust browser settings to block or delete cookies; some features may not work without them. Certain third-party analytics/ads partners may set their own cookies; see “Advertising & Your Choices.”

5) Disclosure of Information

We may disclose personal information to:

• Service Providers: payment processors, hosting, analytics, logistics/shipping, customer support, marketing tools;
• Business Partners: suppliers or manufacturers to fulfill orders, handle warranties, or provide technical support;
• Legal/Compliance: to respond to lawful requests or protect our rights, customers, and the public;
• Corporate Transactions: in connection with mergers, acquisitions, asset sales, financing, or bankruptcy;
• With Consent: when you direct us to share.

6) Advertising & Your Choices

We may work with advertising partners to show ads and measure performance (including interest-based ads). You can opt out of interest-based advertising by using industry tools such as the NAI/DAA opt-outs and by managing cookie preferences in your browser. California residents can also use our “Do Not Sell or Share My Personal Information” link if available, or contact us as described below.

7) “Do Not Sell or Share” (California)

We do not sell personal information for money. We may “share” limited personal information for cross-context behavioral advertising as defined under California law. California residents may opt out of such “sharing” via the “Do Not Sell or Share My Personal Information” link (if present) or by contacting us (see Section 15). We will honor opt-out signals sent by a browser-based Global Privacy Control where feasible.

8) Your Privacy Rights

Depending on your location, you may have rights to:

• Access/know and obtain a copy of your personal information;
• Delete personal information, subject to legal exceptions;
• Correct inaccurate personal information;
• Opt out of targeted advertising (“sharing”) and certain profiling/marketing;
• Appeal our decision regarding a privacy request.

To exercise rights, contact us using Section 15. We will verify your identity and respond as required by law. Authorized agents may submit requests with proof of authority.

9) Data Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure.

10) Data Retention

We retain personal information for as long as needed to fulfill the purposes outlined in this Policy, including legal, accounting, and reporting requirements, and then delete or de-identify it per our retention rules.

11) Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us to remove it.

12) International Visitors

We are based in the United States. If you access the Services from outside the U.S., your information may be processed in the U.S. and other countries, which may have different data protection laws than your country.

13) Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for their privacy practices. Review their policies for more information.

14) Changes to This Policy

We may update this Policy from time to time. The Effective Date above indicates the latest revision. Material changes will apply prospectively. Prior versions may be kept on our TB Policy Archive page.

15) Contact Us

Timber Build, Inc.
125 Business Dr SW, Lilburn, GA 30047, USA
Phone: (770) 406-6646
Email: privacy@timberbuild.com or support@timberbuild.com

Last updated: October 23, 2025